Segway® PT Tour - Frequently Asked Questions
What is a Segway PT?
The Segway PT is an electrically powered two-wheeled, self balancing, zero emission personal transporter. It will allow the rider to effortlessly see much more of Burlington than they could on foot in far less time. The Segway was invented in 2001 by Dean Kamen in Manchester, NH where it is still manufactured today. It is a whole new form of efficient personal transportation especially well suited to urban environments and people with disabilities.
What if I’ve never ridden a Segway before?
No prior experience is necessary. Our trained staff will show you a safety video and then guide you through a hands on orientation until all guests are confidently controlling their Segway PT on their own. It’s intuitive. It’s easy. It’s fun to learn. Then it’s off on the tour.
How does one control a Segway?
Unlike a bicycle, the Segway does all the work balancing the vehicle with five gyros. All you need to do is trust the technology, stand on the machine and lean in the direction you wish to go. It’s as simple as that. Lean forward and you go forward. Lean back and you stop or go backward. To turn, just lean the steering column in the direction you want to go. It takes a little practice, but soon you just need to think about where you want to go and the machine does the rest.
Are there physical limitations?
Riders must be able to step onto and off of the machine by themselves while holding the steering column steady. You need to have a decent sense of balance and trust the technology to do the rest. Sorry, no pregnant women. But people with disabilities such as hip or knee replacements, etc. often find the Segway to be a godsend for mobility that will allow them to see portions of Burlington they could not see otherwise.
Is there an age limit?
Riders downtown must be at least 12 years old and those under 18 must be accompanied by a parent. Riders as young as 9 are welcome on our off road Segway X2 tour at Sharp Park in Milton.
Is there a weight limit?
Riders must weigh at least 80 and no more than 280 pounds.
What should I wear?
Comfortable clothing. Closed toed shoes with backs. No sandals or flip-flops. Helmets are required. Bring your own or we will provide one.
What should I bring?
Helmets, sunscreen, sunglasses, a camera, a small water bottle. Small backpacks or fanny packs are permitted. We will stop, step off the machine and take pictures at appropriate points.
What should I leave behind?
Anything you need hands to carry. Any food except a water bottle. Gum and tobacco products. Valuables you would not want to lose.
Do you operate in the rain?
We operate rain or shine. Tours will be canceled only for severe weather, lightening or a downpour. You will have the opportunity to reschedule a canceled tour. If it is raining lightly, it is up to your group whether or not we go on the tour, or if you would like to reschedule the tour. The rain will not hurt the machines, and often the rain stops part way into the tour. We will provide ponchos if it is raining.
How large are your groups?
The maximum on a tour downtown is eight including the tour leader and a tailing assistant. We can operate up to 3 tours at once (18 guests) with adequate notice.
We can also handle groups of more than 8 for offroad Segway tours at Sharp Park.
Are reservations required?
Reservations are a must. One hour tours are available at 10 a.m., noon, 2 p.m. and 4 p.m. Two hour tours are available at 10 a.m., 1 p.m. and 4 p.m. We recommend making reservations at least 48 hours in advance. Credit card payment upon booking is required.
What is your cancellation policy?
Reservations can be canceled with a full refund anytime more than 48 hours in advance. We will provide a credit for a future tour for cancellations less than 48 hours but more than 2 hours in advance for unforeseen circumstances. No shows and people who call less than two hours in advance to cancel will be charged full price. If you are late we will not hold up the tour, but we will try to accommodate you in the next available tour. Please plan to arrive 15 minutes early to avoid delay or disappointment.